Refund & Cancellation Policy
This page covers paid School plan subscriptions only — every student's Practice, Race, Word Rain, Lesson Progress, and Certificates are free on every plan and aren't affected by anything below.
Subscriptions are fixed-length
A School plan payment (Monthly, Quarterly, Half-Yearly, or Yearly) grants your school full access for that whole period, starting from your payment date — see the Terms of Service for the specific limits each plan removes. If you subscribe again before your current period ends, the new period is added on top of your existing one rather than replacing it, so you never lose time you already paid for.
Cancelling a subscription
There's no separate "cancel" step to take — a School plan simply doesn't auto-renew. Once your current period's payment runs out, your school reverts to the Free plan's limits after a short grace period. Nothing you've already created (classes, teachers, students, certificates, session history) is ever deleted just because a subscription isn't renewed.
Refunds
Because a subscription unlocks full access to your school's account for the whole period the moment payment succeeds, we don't offer refunds for a period already in progress — the same standard practice as most subscription software. That said, if something's genuinely gone wrong on our end — a duplicate charge, a payment that didn't correctly activate your plan, or a billing error — contact us and we'll make it right.
- Duplicate or accidental double payments are refunded in full once confirmed.
- A payment that was deducted by Razorpay but never activated your school's plan (e.g. you closed the page right after paying) is a bug, not something you need a refund for — contact us and we'll activate your plan using your payment receipt; see edunexus964@gmail.com.
- Requests for any other reason are reviewed case by case — reach out and explain what happened.
How payments are processed
All payments are handled by Razorpay, a licensed third-party payment processor; approved refunds are returned to the original payment method through Razorpay and typically appear within 5–7 business days, depending on your bank. TypingBIRDS never receives or stores your card, UPI, or bank details directly — see the Privacy Policy for details on what Razorpay handles.
Questions
For anything about a payment, refund, or your subscription, contact us at edunexus964@gmail.com — see also our Contact & Support page.