Contact & Support
TypingBIRDS is built and supported by a small team — every message reaches a real person, usually within a day or two.
This one address covers everything below — there's no need to pick a category, just describe what's going on.
What we can help with
- School account setup — registering, adding teachers, classes, or students
- Billing and payments — subscribing, a payment that didn't go through correctly, or a refund request (see our Refund & Cancellation Policy)
- Technical issues — anything not working as expected, on any device
- Feature requests and general feedback
Response time
We aim to reply within 1–2 business days. For a billing issue (a payment that was deducted but didn't activate your plan, or a duplicate charge), include your school name and, if you have it, the payment ID from your Razorpay receipt — it helps us find and fix it faster.
Other ways to reach us
You can also use the feedback button available throughout the app, or see the About page for more on who we are.